Featured WorldShare Interlibrary Loan Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
- How do I create an eBook ILL request?
- Where can I find an overview of all IFM transactions?
- A request has a status of “Submitted,” what does that mean?
- How to configure IFM for replacement cost billing for lost items
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
- How do I update the email address and contact name for WorldShare ILL?
- Can my ILS integrate with WorldShare ILL or Tipasa?
- Why am I getting an error message about invalid symbols when I try to submit a request?
- What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
- Is there a way in WorldShare to refund an institution for a closed request?
- How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
- How do I print a return label?
- What do the different types of 'reasons for no' in the request history mean?
- How do I stop my library from getting International Requests?
- How do I find and delete barcodes created for temporary items?
Recently created articles
- Does the Renewal Period in my ILL Loan Policy affect request due dates and renewals? ( created Tue Jan 13, 2026 )
- Receiving an Error that "Send To (email) is required" despite having an email in the field ( created Tue Jan 13, 2026 )
- How do I obtain the access data to use MyBib eDoc with WSILL as a supplier? ( created Mon Dec 15, 2025 )
- Can we skip to the next lender in the lender string? ( created Tue Oct 14, 2025 )
- Is it possible to send ILL requests to libraries that only use a particular courier? ( created Mon Oct 13, 2025 )
- I am getting an "unrecognised library symbol" error in WorldShare ILL ( created Wed Oct 08, 2025 )
- Why does our Resource Sharing Lender Reasons For No Report state the reason SYSTEM CHECKED LACKING KNOWLEDGEBASE? ( created Thu Oct 02, 2025 )
- My library has Real-Time Availability enabled, but we keep getting requests for items that are unavailable. ( created Thu Oct 02, 2025 )
- A patron needs an item for a longer period than a typical interlibrary loan. How can I add a "Need Until" date to a new borrowing request? ( created Fri Sep 12, 2025 )
- If we submit a request with a 0.00 fee and select “Use ILL Fee Management (IFM) for payment,” will this request still be charged the IFM transaction fee? ( created Mon Sep 08, 2025 )
- Why am I not seeing any holdings displayed on the Holdings screen? ( created Thu Aug 07, 2025 )
- As a lender, how do I create a group of libraries that I don't want to charge for ILL items? ( created Tue Aug 05, 2025 )
- Can I run a report that lists the OCLC Supplier Status of all libraries in my consortium? ( created Wed Jul 02, 2025 )
- Error message "None of the selected requests printed successfully." when trying to print in Tipasa or WSILL ( created Tue Jul 01, 2025 )
- Article Exchange error: "The document that you are trying to retrieve is no longer available" ( created Fri Jun 27, 2025 )
Recently updated articles
- I receive an error when I upload a logo for book straps ( updated Wed Jan 14, 2026 )
- How do I turn on ILL lending requests? ( updated Wed Jan 14, 2026 )
- How do I add a new ILL group to my library's group affiliations on the OCLC Policies Directory? ( updated Wed Jan 14, 2026 )
- Can I change my Shipping Address for ILL? ( updated Wed Jan 14, 2026 )
- "IFM is disabled for your institution" error ( updated Wed Jan 14, 2026 )
- Is it possible to block ILL requests by shelving location? ( updated Wed Jan 14, 2026 )
- Why am I unable to transfer ILL requests to WorldShare ILL? ( updated Wed Jan 14, 2026 )
- A request has this message: "This is an ISO-ILL request and cannot be processed in WorldShare ILL. Processing of this request must be completed in your local ISO-ILL management system." What does that mean? ( updated Wed Jan 14, 2026 )
- Do any OCLC reports include IFM refund transactions? ( updated Wed Jan 14, 2026 )
- ISO ILL requests getting a 406 error message ( updated Wed Jan 14, 2026 )
- We accidentally accepted a lending request that we cannot supply ( updated Wed Jan 14, 2026 )
- An ILL book I loaned came back damaged. What are the rules on damaged or lost books? ( updated Wed Jan 14, 2026 )
- How do I get information about OCLC Reciprocal Faculty Borrowing? ( updated Wed Jan 14, 2026 )
- Can I request an item from OCLC for Interlibrary Loan? ( updated Wed Jan 14, 2026 )
- Who should I contact with questions about my IFM charges and credits? ( updated Wed Jan 14, 2026 )