Featured WorldShare Interlibrary Loan Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
- How do I create an eBook ILL request?
- Where can I find an overview of all IFM transactions?
- A request has a status of “Submitted,” what does that mean?
- How to configure IFM for replacement cost billing for lost items
- Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
- How do I get IFLA vouchers?
- How do I update the email address and contact name for WorldShare ILL?
- Can my ILS integrate with WorldShare ILL or Tipasa?
- Why am I getting an error message about invalid symbols when I try to submit a request?
- What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
- How do I print a return label?
- Is there a way in WorldShare to refund an institution for a closed request?
- How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
- What do the different types of 'reasons for no' in the request history mean?
Recently created articles
- Can I run a report that lists the OCLC Supplier Status of all libraries in my consortium? ( created Wed Jul 02, 2025 )
- Error message "None of the selected requests printed successfully." when trying to print in Tipasa or WSILL ( created Tue Jul 01, 2025 )
- Article Exchange error: "The document that you are trying to retrieve is no longer available" ( created Fri Jun 27, 2025 )
- I'm receiving the message, "the file format and extension of 'file name here' don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open it anyway?" when opening a report emailed to me by OCLC Usage Statistics ( created Thu Jun 19, 2025 )
- MyBib eDoc integration to WSILL cannot be set up ( created Fri Jun 06, 2025 )
- Why do icon images not always display in the Media Type column when viewing the Borrowing Requests New for Review list? ( created Wed May 28, 2025 )
- 403 error when transferring ILL requests from ILS to WorldShare using request transfer service ( created Fri May 02, 2025 )
- How to add a lending fee range in Policies Directory ( created Thu Apr 10, 2025 )
- Why is my library not receiving lending requests? ( created Fri Apr 04, 2025 )
- A request has this error message in the Circulation History: Temporary item record failed to create (exception) unrecognised user ( created Thu Apr 03, 2025 )
- Why is an ILL request displaying without information? ( created Mon Mar 17, 2025 )
- Can I block a library from lending to me? ( created Fri Mar 07, 2025 )
- What information is shared between Alma and OCLC for ILL requests using the ILL request transfer service? ( created Thu Mar 06, 2025 )
- Why are patrons not receiving their Article Exchange emails? ( created Tue Feb 25, 2025 )
- How to close ILL requests with PROFILED status ( created Thu Feb 20, 2025 )
Recently updated articles
- Lender not seeing the renew button ( updated Fri Aug 01, 2025 )
- Is it possible to block ILL requests by shelving location? ( updated Fri Aug 01, 2025 )
- How to figure out the percentage from how many borrowing requests were actually filled. ( updated Fri Aug 01, 2025 )
- Will setting a maximum renewal count block libraries from requesting renewals or will they still be able to ask? ( updated Thu Jul 31, 2025 )
- How do I get an IFM fee if the request was originally sent in another currency? ( updated Thu Jul 31, 2025 )
- What happens if I click "Yes" on a lending request where the IFM max cost is lower than what we charge? ( updated Thu Jul 31, 2025 )
- Why is the Time to Respond column showing less time than our Days to Repond policy? ( updated Mon Jul 21, 2025 )
- How do I obtain OCLC ILL authorization credentials? ( updated Mon Jul 14, 2025 )
- Why am I unable to transfer ILL requests to WorldShare ILL? ( updated Mon Jul 14, 2025 )
- I can't access my OCLC site? ( updated Mon Jul 14, 2025 )
- Where can I find an overview of all IFM transactions? ( updated Mon Jul 14, 2025 )
- "IFM is disabled for your institution" error ( updated Fri Jul 11, 2025 )
- How do I stop my library from getting International Requests? ( updated Wed Jul 09, 2025 )
- Why is my Overdue Request not in the Quick Links section? ( updated Tue Jul 08, 2025 )
- How can I match the IFM debits on my invoice to an ILL request number? ( updated Wed Jul 02, 2025 )