Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- How do I install the latest version of the ILLiad Client?
- An ILLiad request keep changing back to Unfilled
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- I'm getting an error when I try to print in ILLiad, why is this?
- What URL should be used to access WebCirc when you are Hosted ILLiad
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
- Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
- Can I edit the illiad.dll file for our webpages? ( created Tue Oct 14, 2025 )
- Why does the ILLiad workform show +30 in the Need Before field? ( created Fri Sep 19, 2025 )
- Unable to search ILLiad requests by Transaction Number in OCLC Statuses Screen ( created Fri Aug 29, 2025 )
- What is the character limit for an NVTGC in ILLiad? ( created Fri Jul 25, 2025 )
- Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol ( created Tue Jun 24, 2025 )
- Do ILLiad Web Pages Use Bootstrap ( created Mon Jun 16, 2025 )
- Status Lines for Renewals ( created Thu May 29, 2025 )
- Slow Response Loading Large PDF Files ( created Wed May 28, 2025 )
- Libraries are not receiving our ISO cancelation message ( created Wed May 21, 2025 )
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( created Tue May 20, 2025 )
- Recent SAML vulnerabilities ( created Thu Mar 27, 2025 )
- What to Change When Updating DeliveryLocations Values in ILLiad ( created Mon Mar 17, 2025 )
- ILLiad is getting a Microsoft Edge error ( created Tue Mar 04, 2025 )
- Does the ILLiad Database Manager have a log? ( created Wed Jan 15, 2025 )
- How to Update SSO Certificates for use with the ILLiad SAML Module ( created Tue Dec 24, 2024 )
Recently updated articles
- How do I add or edit information in the WorkformMapping table in Customization Manager? ( updated Thu Oct 23, 2025 )
- How do I add New Users Manually into ILLiad? ( updated Thu Oct 23, 2025 )
- How do I add and remove Delivery Locations in ILLiad? ( updated Thu Oct 23, 2025 )
- How do I add an ILLiad site/affiliation? ( updated Thu Oct 23, 2025 )
- How do I add a request manually for a patron in the ILLiad Client? ( updated Thu Oct 23, 2025 )
- How do I add a group in the Group Maintenance for ILLiad? ( updated Thu Oct 23, 2025 )
- How do I add a Field to Confirm Patron's Shipping Address when Using Mail to Home Service? ( updated Thu Oct 23, 2025 )
- How do I add a Default Account in the ILLiad DefaultAccounts table in the Customization Manager? ( updated Thu Oct 23, 2025 )
- How do I access the WebReports from within the ILLiad Client? ( updated Thu Oct 23, 2025 )
- How can patrons Clone a request on the Web? ( updated Thu Oct 23, 2025 )
- How can our patrons cancel requests that have already been processed? ( updated Thu Oct 23, 2025 )
- How can I set up Microsoft SQL Management Studio to do Database queries on a Hosted ILLiad site? ( updated Thu Oct 23, 2025 )
- How can I set up a DLL log for the Web Pages so I can troubleshoot the Web interface issues? ( updated Tue Oct 21, 2025 )
- How can I see an error log in ILLiad? ( updated Tue Oct 21, 2025 )
- How can I find out how a patron was created? ( updated Tue Oct 21, 2025 )