Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- How do I install the latest version of the ILLiad Client?
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- An ILLiad request keep changing back to Unfilled
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- I'm getting an error when I try to print in ILLiad, why is this?
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- What URL should be used to access WebCirc when you are Hosted ILLiad
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
- Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
- Can ILLiad be run on a Virtual Machine? ( created Wed Mar 04, 2026 )
- Does ILLiad 10 support Windows Server 2025? ( created Mon Dec 15, 2025 )
- How do I update my ILLiad Secure LDAP Certificate if I am hosted by OCLC? ( created Wed Dec 10, 2025 )
- Can I use the Alma API to include a value that would allow users to auto clear when creating a new user? ( created Thu Nov 06, 2025 )
- Can I edit the illiad.dll file for our webpages? ( created Tue Oct 14, 2025 )
- Why does the ILLiad workform show +30 in the Need Before field? ( created Fri Sep 19, 2025 )
- Unable to search ILLiad requests by Transaction Number in OCLC Statuses Screen ( created Fri Aug 29, 2025 )
- What is the character limit for an NVTGC in ILLiad? ( created Fri Jul 25, 2025 )
- Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol ( created Tue Jun 24, 2025 )
- Do ILLiad Web Pages Use Bootstrap ( created Mon Jun 16, 2025 )
- Status Lines for Renewals ( created Thu May 29, 2025 )
- Slow Response Loading Large PDF Files ( created Wed May 28, 2025 )
- Libraries are not receiving our ISO cancelation message ( created Wed May 21, 2025 )
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( created Tue May 20, 2025 )
- Recent SAML vulnerabilities ( created Thu Mar 27, 2025 )
Recently updated articles
- In ILLiad 9.1, I am no longer able to update my OCLC Resource Sharing settings in the ILLiad Client ( updated Wed Apr 01, 2026 )
- In 9.1.4.0, I am starting to see a new message in the Copyright for "Licensing Available," what does that mean? ( updated Wed Apr 01, 2026 )
- What do I do when I receive an incorrect item? ( updated Wed Apr 01, 2026 )
- We have sent the logon.dbc to a computer that installed ILLiad, but we need the Password for it to work properly ( updated Wed Apr 01, 2026 )
- An ILLiad request keep changing back to Unfilled ( updated Wed Apr 01, 2026 )
- ILLiad Patron Expiration Date ( updated Wed Apr 01, 2026 )
- Should ILLiad Services be running on a self-hosted ILLiad test web server? ( updated Wed Apr 01, 2026 )
- How do I change when Overdue Notices go out with ILLiad? ( updated Wed Apr 01, 2026 )
- ILLiad won't open and gets a Fatal Exception error in the logs ( updated Wed Apr 01, 2026 )
- Awaiting Customer Contact not sending out notifications ( updated Wed Apr 01, 2026 )
- ILLiad addons are still using Internet Explorer even after upgrading to 9.2 ( updated Wed Apr 01, 2026 )
- ILLiad 9.1 is no longer supported ( updated Wed Apr 01, 2026 )
- If we have to have a disaster preparedness plan for ILLiad, what should we consider? ( updated Wed Apr 01, 2026 )
- I need to change the Lending and Borrowing Due Dates for ILLiad, how do I do this? ( updated Wed Apr 01, 2026 )
- If I want to save an article to a shared drive before sending it as a Lending request in ILLiad, how do I do that? ( updated Wed Apr 01, 2026 )