Featured Librarians' Toolbox Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles that apply across multiple OCLC products and services.
Most viewed articles
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- How do I request a new authorization or update an existing authorization?
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- How do I view my usage statistics for OCLC databases like WorldCat and ILL?
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- I'm about to leave the library. How do I pass my OCLC permissions to someone new?
Recently created articles
- What is the LACcat database being reported in our FirstSearch COUNTER 5 reports? ( created Thu Dec 19, 2024 )
- Can we see which users at our institution made changes to our Service Configuration? ( created Fri Dec 13, 2024 )
- Can OCLC remove a holding on a record for us if we no longer have a cataloging subscription? ( created Mon Nov 11, 2024 )
- Why are not all of our cancelled requests reflected in the Borrower Activity report? ( created Thu Oct 17, 2024 )
- How do we know if our institution has been approved for automated patron loads? ( created Fri Oct 11, 2024 )
- Are we able to setup ILL group reports in the Usage Statistics portal? ( created Fri Oct 11, 2024 )
- Can I access my ILL stats in Usage Statistics if I no longer have an ILL subscription? ( created Thu Sep 19, 2024 )
- How do I register for a WebJunction webinar? ( created Wed Sep 04, 2024 )
- My WebJunction account confirmation link isn't working ( created Tue Aug 27, 2024 )
- Where should I direct questions about OCLC events, publications, or other media or PR inquiries? ( created Fri Aug 23, 2024 )
- Complete your profile window username isn't accepted for use in Community Center ( created Thu Aug 15, 2024 )
- We are getting the following error code: Response: 500 OOPS: tcp wrappers is set to YES but no tcp wrapper support compiled in ( created Wed Jul 10, 2024 )
- Authentication unsuccessful error when logging into the Community Center ( created Wed Jul 03, 2024 )
- After logging into WorldShare you do not see the left-hand column, only the WorldShare logo ( created Thu Jun 20, 2024 )
- Can I combine or merge my WebJunction accounts? ( created Thu Jun 20, 2024 )
Recently updated articles
- What is the LACcat database being reported in our FirstSearch COUNTER 5 reports? ( updated Thu Dec 19, 2024 )
- Can we see which users at our institution made changes to our Service Configuration? ( updated Fri Dec 13, 2024 )
- How do we pull the Clicks to Library WorldCat.org report? ( updated Fri Dec 13, 2024 )
- I've used WebJunction before but don't know my username or can't recover it ( updated Tue Nov 12, 2024 )
- Can OCLC remove a holding on a record for us if we no longer have a cataloging subscription? ( updated Mon Nov 11, 2024 )
- Can my business advertise in WebJunction? ( updated Mon Nov 04, 2024 )
- How do I delete my Library from the WorldCat Registry? ( updated Mon Nov 04, 2024 )
- WebJunction course did not give me my certificate ( updated Wed Oct 23, 2024 )
- Why are not all of our cancelled requests reflected in the Borrower Activity report? ( updated Thu Oct 17, 2024 )
- How do we know if our institution has been approved for automated patron loads? ( updated Fri Oct 11, 2024 )
- Are we able to setup ILL group reports in the Usage Statistics portal? ( updated Fri Oct 11, 2024 )
- Is there a way to test patron loads? ( updated Thu Oct 10, 2024 )
- How do I request a new authorization or update an existing authorization? ( updated Mon Oct 07, 2024 )
- An OCLC training webinar is asking for Registration ID. How do I find that? ( updated Tue Oct 01, 2024 )
- How can I report a broken link in WebJunction? ( updated Mon Sep 30, 2024 )