Featured WorldShare Interlibrary Loan Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
How do I create an eBook ILL request?
A request has a status of “Submitted,” what does that mean?
Where can I find an overview of all IFM transactions?
Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
How do I get IFLA vouchers?
Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
How do I update the email address and contact name for WorldShare ILL?
Why am I getting an error message about invalid symbols when I try to submit a request?
How to configure IFM for replacement cost billing for lost items
How do I print a return label?
Can my ILS integrate with WorldShare ILL or Tipasa?
What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
What do the different types of 'reasons for no' in the request history mean?
How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
Is there an OpenURL request form that would allow our patrons to place WorldShare ILL requests from our local system?
Recently created articles
How to create a report of titles most requested by patrons via interlibrary loan
( created Thu Jun 06, 2024 )
I appear as a Supplier on a title when my Policies Directory Supplier setting is turned off
( created Wed May 08, 2024 )
My deflection policy based on e-license terms is letting through requests for items we want to deflect.
( created Wed May 01, 2024 )
Why do my ILL requests keep defaulting to the service type of Loan
( created Mon Apr 22, 2024 )
Error sending message Could not connect to SMTP host error
( created Tue Apr 16, 2024 )
I receive the error, "Your institution is not authorized to request from ISO 18626 Implementation Group member(s)" when submitting a request in WorldShare ILL
( created Tue Apr 02, 2024 )
Why are ILL requests coming through without an OCN?
( created Fri Mar 08, 2024 )
Error in ILL Some information is incorrect, please review and try again. Please clear copyright by selecting a previously borrowed title...
( created Thu Feb 29, 2024 )
Why is the ILL Shipped Date one day behind the Received or Requested Date?
( created Fri Feb 16, 2024 )
Will setting a maximum renewal count block libraries from requesting renewals or will they still be able to ask?
( created Mon Nov 20, 2023 )
The "Route Request to Review" line keeps reappearing on my borrowing automation after I delete it and save the automation.
( created Fri Nov 17, 2023 )
Is there a maximum amount for Interlibrary Fee Management transactions?
( created Wed Oct 18, 2023 )
Why are my off-system requests going to Unfilled so quickly?
( created Fri Sep 29, 2023 )
How do I contact a library about an interlibrary loan request?
( created Mon Sep 25, 2023 )
Why was an ILL request not deflected when we have the LHR field 008 set to not lend?
( created Mon Sep 25, 2023 )
Recently updated articles
I see only a blank screen when I login to WorldShare.
( updated Mon Jun 24, 2024 )
I accidentally told a library I would lend an item but I am not able to, what should I do?
( updated Fri Jun 21, 2024 )
How do I remove my library from a Resource Sharing Group?
( updated Thu Jun 20, 2024 )
Is there a way in WorldShare to refund an institution for a closed request?
( updated Thu Jun 20, 2024 )
Does the WorldShare ILL Request Form pull in patron data?
( updated Wed Jun 19, 2024 )
Why are ILL requests being autodeflected when we have holdings?
( updated Wed Jun 12, 2024 )
How to create a report of titles most requested by patrons via interlibrary loan
( updated Thu Jun 06, 2024 )
How do I get IFLA vouchers?
( updated Tue Jun 04, 2024 )
Why are we getting a "Try again. Errors occurred submitting form." error when using the WorldShare ILL OpenURL?
( updated Mon Jun 03, 2024 )
Is it possible to reopen a Closed request to add IFM?
( updated Thu May 30, 2024 )
Why does my lending request only show the recall button?
( updated Tue May 28, 2024 )
How do I get information about OCLC Reciprocal Faculty Borrowing?
( updated Wed May 22, 2024 )
I receive the error, "Your institution is not authorized to request from ISO 18626 Implementation Group member(s)" when submitting a request in WorldShare ILL
( updated Tue May 21, 2024 )
Lender not seeing the renew button
( updated Mon May 13, 2024 )
I appear as a Supplier on a title when my Policies Directory Supplier setting is turned off
( updated Wed May 08, 2024 )