"unrecognised library symbol" error in WSILL
Symptom
- In the circulation history of a borrowing request, you get the following error message: "Temporary item record failed to create (exception) unrecognised library symbol: //AgencyId[SYMBOL]. UNKNOWN_INSTITUTION". The SYMBOL is replaced with your own library's symbol.
Applies to
- WorldShare Circulation
- WorldShare Interlibrary Loan
Resolution
Short introduction or instructions to follow these steps:
- Go to the Holding Codes Translation Table (OCLC Service Configuration > WorldCat Discovery and WorldCat Local > Holding Codes & Shelving Location Messages > Holding Codes Translation Table) and write down the following for the branch that should be the pickup location:
- Display Name
- Branch Registry ID
- Go to OCLC Service Configuration > WMS Circulation > Admin/General > Branch Locations.
- Add the branch. For the name, use the Display Name from the Holding Codes Translation Table. Set the Request Fulfillment status to Active Pickup Location.
- Go to OCLC Service Configuration > WorldShare ILL > Circulation Integration > ILS locations.
- Add the branch. For the Location Name, use the Display Name from the Holding Codes Translation Table. For the Location Code, use the Branch Registry ID.
- Go to the borrowing request. If the pickup location hasn't been added to it, add it from the dropdown menu.
- Save the request.
- Go to the Circulation History and retry the Circulation Integration.