ILL statuses

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Find a description of the requests statuses in Tipasa and learn how a request status appears in the staff view and the patron view.

The following table shows how request status appears to staff in the Tipasa interface and to patrons in My Account:

Status		Description	Options in My Account
Staff view in Tipasa	Patron view in My Account	Description	Options in My Account
ILL REQUESTS
Not Reviewed	Submitted	The request has been submitted by the patron, but not yet been reviewed by library staff.	Cancel If the option is turned on in Patron Settings.
Reviewed		The request has been submitted by the patron and reviewed by library staff.
Submitted		Library staff sent the request to lenders.
Considering		The lender is considering if they can supply the item for the request.
Conditional		The lender requested additional information about the request.
In Transit	In Transit	The requested item is in transit and is being routed to the borrower.
Received?		The borrower has not indicated if a shipped item has been received.
Not Received		The borrower has not received an item sent by the lender and responded No to Received?
Received/In Use	Due [date] OR Received by library	The requested item was received by the library. Depending on the Display patron due date setting in the Patron Settings module of the Service Configuration: If On is selected, the due date displayed in My Account will be the lender's due date, minus offset configured in OCLC Service Configuration. If deselected, the due date does not display in My Account and the status will be Received by library.	Renew Request If the option is turned on in Patron Settings. The Renew button is removed from My Account once the Patron Due Date has passed. Staff will still have the option to Renew the material for the patron in the staff interface.
Item due back	Recalled. Return item to library immediately.	The requested item has been recalled by the lender and should be returned to the library.
Overdue	Overdue. Return Item.	The requested item has passed the due date and will need to be returned to the library.
Lost	Lost (contact library)	The requested item was lost by the borrowing library or the patron. The patron should contact the library.
Unfilled	Submitted	Library staff were unable to borrow the requested item from the initial lenders. Staff have the option to resend the request to new lenders, change fulfillment type or cancel the request. See Unfilled Requests for more information.
Closed (Unfilled)	Unable to provide	Library staff were unable to borrow the requested item.	Request Again
Closed (Expired)	Unable to provide	Library staff were unable to borrow the requested item within the patron's timeframe.	Request Again
Closed (Cancelled)	Canceled	Library staff or patron canceled the request.	Request Again
Returned	Complete	The requested item has been returned to the lender.	Request Again
Returned/Complete?		The requested item has been returned to the lender and is awaiting confirmation to complete the request	Request Again
Loans: Closed (Supplied)		The requested item has been checked in by the lender.	Request Again
Copies: Closed (Supplied)	Click here to view item (if link)/Complete (if physical copy)	The requested item is available or has been supplied to the patron.	Link to the material Displays if there are views available for the digital copy Request Again Displays when the link has expired or no views are available for the digital copy
PURCHASE REQUESTS
On Order	Item requested for purchase	The requested item is on order.
Received/Closed	Received by library	The requested item was received by the library.
Closed (Cancelled)	Canceled by library	Library staff have canceled the request.	Request Again
DOCUMENT DELIVERY
Delivering [Advanced Lending not enabled]	Submitted	The library has not enabled advanced lending, the item will transition directly from "submitted" to "click here to view item" or "complete".
Delivering (Verifying)	Submitted	The library has enabled Advanced Lending queues. Library staff are verifying that the requested item is available.	Cancel If the option is turned on in Patron Settings.
Delivering (Retrieving)	Item being retrieved	The library has enabled Advanced Lending queues. Library staff are retrieving the requested item.
Delivering (Scanning)	Item being scanned	The library has enabled Advanced Lending queues. Library staff are scanning the requested item.
Delivering (Packaging)	Item being packaged for shipping	The library has enabled Advanced Lending queues. Library staff are packaging the requested item for delivery to the patron.
Closed (Supplied)	Complete (if physical copy)/Click here to view item (if digital copy)	The requested item has been supplied to the patron or is available to view electronically if it's a digital copy.	Link to the material Displays if there are views available for the digital copy Request Again Displays when the link has expired or no views are available for the digital copy