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OCLC Support

I can't print from WorldShare Interlibrary Loan

Symptom
  • Printing does not work
Applies to
  • WorldShare Interlibrary Loan
Resolution

Printing for WorldShare Interlibrary Loan is through the browser you are using, so any printing issues are browser-based.  Please do the following:

  1. In the browser (Firefox, Chrome, or Edge), clear all cookies and cache, close and re-open the browser, and log in to WorldShare Interlibrary Loan and try to print again.
  2. Check the browser settings and make sure that pop-ups are Allowed or Enabled.  You can't print if pop-ups are blocked or disabled.
  3. If you're working in Firefox, check Settings > Applications > Applications - Portable Document Format (PDF) to see if your PDF is being sent straight to your Downloads folder instead. 
  4. Chrome and Firefox have built-in Flash players, and sometimes these are not compatible with Java or Adobe Flash Player. Internet Explorer already uses Java and Adobe Flash Player. Check for or install Java and Adobe Flash Player, and ensure they are up to date (this should be done by your IT staff).
Page ID
12223