Smart fulfillment

• Libraries with WorldShare Management Services (WMS) are already configured. 
• As part of their WorldShare ILL subscription, OCLC resource sharing libraries can request setup here.

See Real-time availability for ILL.

• Speeds up borrowing turnaround time.
• Ensures your loan requests do not sit with lenders that cannot fill them because the items are checked out or otherwise unavailable to lend. 

• Speeds up lending turnaround time.
• Saves you time by not assigning loan requests to your library for items that are checked out or otherwise unavailable to lend.
• Allows you to spend time focusing on requests you can fill.

• Set up the knowledge base coverage check in the Interlibrary Loan Options section of the OCLC Service Configuration.

See Knowledge base coverage check. 

• Ensures your loan requests do not sit with lenders that cannot fill them because of coverage range or license terms.

• Allows requests which fall outside of the lender's knowledge base holdings to be automatically declined.

• Set up custom holdings.
• Set up your constant data.
• Configure ILLiad to send requests.

See Automated Request Manager. 

 Learn more in a training course: Automated Request Manager

• Speeds up borrowing turnaround time.
• Selects the best WorldCat record for the request.
• Gets the request to the right lender quicker by building a smart lender string.
• Can send the request directly to lenders or move for staff review.

• Speeds up lending turnaround time and balances requests across libraries. 
• Requests you receive from other libraries are more likely to be for items you can supply.
• Lender strings are smart, using load balancing that calculates your lending queue size and avoids sending you requests if your workload is higher than normal.

• Set up custom holdings to reflect groups of libraries that should be charged the same amount and/or use the same shipping method.
• Set up constant data to reflect your most frequently used combinations of charges, loan periods, and shipping methods.

See Automated Request Manager. 

 Learn more in a training course: Automated Request Manager

• Requests can be processed more quickly by lenders.
• Requests will have expected lending charges and loan periods applied consistently.

• Ensures your library’s stated policies are being applied consistently and correctly.
• Speeds up lending turnaround time because it speeds processing time.

• Set up automations in the Automated Request Manager.
• Set up custom holding.

See Smart lender strings through the Automated Request Manager and Other OCLC services that interact with smart fulfillment.

• Speeds up borrowing turnaround time and improves fill rates. 
• Builds strings of lenders that are most likely to fill the request.
• Sorts lenders in order of turnaround time within each of the groups in your specified custom holdings path.
• Considers deflections, licenses, and serial holdings automatically.
• Leverage AI to provide intelligent timing, which factors in the actual times when lenders process copy requests. 

• Speeds up lending turnaround time.
• When other libraries use smart lender strings built in ARM, sends you requests for items you more likely can supply at the times you can supply them. 
• Calculates your lending queue size and avoids sending you requests if your workload is higher than normal (that is, load balancing). 
• Filters out libraries from the lending string that do not hold a specific serial year or volume according to their local holdings records or the WorldCat knowledge base.  For more information, see oc.lc/getcm.

Libraries are invited to join based on historical ILL data.

See Express program.

• Speeds up turnaround time for copy requests.
• Gives you access to other fast copy suppliers to get materials to your library's users quickly.
• Saves your library money because additional subscriptions to other resources sharing services are not required to achieve fast copy borrowing.
• Leverages the power of the ILL service you already use.

• Rewards you for great performance.
• Recognizes your library to other libraries that are also fast so that you can build a network of fast copy suppliers within the large OCLC resource sharing network.