Known Issues: Interface modernization

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Find information about known issues related to interface modernization in WorldShare ILL, Tipasa, and Resource Sharing for Groups.

Known Issues

Description of Issue	Workaround	Expected resolution date	Interface
Patron emails sent via the modernized interface, whether manually or automatically, may not be delivered. When the library's own email domain is used as the sender, messages can fail email authentication (DMARC) and be rejected by the recipient's email provider, Gmail in particular. Staff may not see an error.	Toggle back to the legacy interface to send patron emails, or send important patron messages from your library's own email account.	October 2026	WorldShare ILL Tipasa Resource Sharing for Groups
After conducting a basic search in Discover items, users click on Advanced search, and their initial search terms do not populate in the search fields.	Begin your search in Advanced search. Your search terms will stay with your search. After conducting an advanced search, you can also use the Refine search link at the top of the screen to modify your search terms.	October 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When setting copyright compliance as a borrower in the modernized interface, lenders do not see the selection and instead see Copyright Compliance: None	Add copyright compliance to borrowing notes or use the legacy interface	October 2026	Tipasa
On the Display holdings page, after a lender string has been built (either by filtering to a Custom Holdings Path or manually constructing a lender string), there is no longer a Clear lender string option.	Highlight the lender string and delete it, or use automation to build a lender string.	October 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When using the staff interface toggle to switch from the modernized interface to the legacy interface, the name of the product changes from Tipasa to "Interlibrary Loan," and if there are any Lending Priority Groups, they appear twice on the page.	All Tipasa functionality is still present (tags, document delivery, lending priority groups, advanced lending); Toggle back to the modernized interface to resolve problems.	October 2026	Tipasa
When a lender is reviewing a renewal request, the original due date is not displayed in the modernized interface.	Toggle back to the legacy interface.	October 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When editing a lender string and saving it, changes appear not to save and revert to the previous lender string.	Toggle back to the legacy interface.	October 2026	WorldShare ILL Tipasa Resource Sharing for Groups
After a patron notification is sent, the Notification log in the Request History does not show that it has been sent.	Toggle back to the legacy interface.	October 2026	Tipasa Resource Sharing for Groups
The days to respond icons on the bibliographic holdings page and the new request details screen are not color-coded.	Toggle back to the legacy interface.	October 2026	WorldShare ILL Tipasa Resource Sharing for Groups
Unfilled requests don't list the libraries tried that have already asked to fill a request, along with their reason for not filling the request.	Click on the View supplier history link, which is located on the Lending library section on the unfilled request. This will take you to the request history tab, where the lender's symbol is listed.	October 2026	WorldShare ILL Tipasa Resource Sharing for Groups

Fixed issues

Fixed issues - Table

Description of Issue	Fixed date	Interface
After processing a RapidILL request in Tipasa, view returns to Can You Supply? queue instead of the RapidILL priority queue	September 2026	Tipasa
Print queue is not saving when a request is added while in Considering status	September 2026	WorldShare ILL Tipasa Resource Sharing for Groups
After applying patron data to a request, the screen jumps to the top of the page rather than staying in the patron section.	September 2026	Tipasa Resource Sharing for Groups
When attempting to preview off-system book straps and book stickers, an error occurs and no preview displays	September 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When accessing Discover Items search from an existing request by using one of the magnifying glasses to search, search results display but the full search context (search box and previous search history on left menu) does not open	September 2026	WorldShare ILL Tipasa Resource Sharing for Groups
Title field only displays one line and makes it difficult to see entire titles of longer works	June 2026	WorldShare ILL Tipasa Resource Sharing for Groups
Even though the lender string cannot be altered after a request has been submitted to lenders, the magnifying glass is still appearing on the bib fields and the view holdings button appears.	June 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When viewing the holdings page on an article request, the article date, volume, issue, and page information sometimes does not display.	May 2026	WorldShare ILL Tipasa Resource Sharing for Groups
Active request counts on tags on the home page are incorrect	March 2026	Tipasa
Some Tipasa libraries do not have access to tags in the new interface if they have never created a tag before	March 2026	Tipasa
Date format helper text in the Need before date field is not using the correct format for the institution's region	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
Constant data application is not saving as expected on borrowing requests; seems to be mostly related to constant data persistence	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When ILL Request Transfer is used to transfer requests from a third-party system to Tipasa, there is no option to link a patron record to the borrowing request in Tipasa.	March 2026	Tipasa
When sending an email from within a request, the Send to field responds with "Send to (email) is required," even when a valid email has been added.	March 2026	WorldShare ILL
When requesting a second renewal, the current date displays the original request due date instead of the latest approved renewal due date.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
Icons are not responsive and overlap with the uploaded PDF when filling a lending copy request in Article Exchange when zoomed in.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When a patron is linked to a borrowing request, the View Patron button does not consistently appear.	March 2026	Tipasa
When changing the fulfillment type of a borrowing request to Off-system, the drop-down list of partners is not in alphabetical order.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When changing the fulfillment type of a borrowing request to Off-system, the partner's shipping address does not populate in the request.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
Character limit of 30 in the lender restrictions field.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When manually applying a constant data record to a borrowing request, the patron record is unlinking.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When using the email button within a request, the From and Send to fields are populating with the email addresses in the opposite order.	March 2026	WorldShare ILL
Requests sent to the print queue are not showing in the print queue or count until the interface is refreshed.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
Borrowing requests transferred from a third-party system to Tipasa/WSILL are not maintaining or displaying the Transferred Request ID field in the request details.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When sending manual notifications in Tipasa (via the email button), if the Send to email address is added after adding additional text, the additional text is deleted when sending the notification.	March 2026	Tipasa
In requests, the drop-downs for State/Province appear in English regardless of the UI language setting, the institution’s language setting in Registry, or the browser’s preferred language.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
When a request is sent through automation and a Constant Data record has been applied, the drop-down request reads as "None applied."	March 2026	Tipasa
Overall slowness in the modernized interface.	March 2026	WorldShare ILL Tipasa Resource Sharing for Groups
Borrowing request forms in the new interface have the "issue date" field name translated incorrectly in Dutch, German, and Spanish	March 2026	WorldShare ILL Tipasa

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