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OCLC Support

Files uploaded with the Relais Scanner are not being moved to delivery

  1. Letzte Aktualisierung
  2. Als PDF speichern
Symptom
  • Files that have been uploaded with the Relais Scanner are stuck when they should be moved to delivery
Applies to
  • Relais ILL
  • Relais File Transfer Service (RFTS)
Resolution

This issue can typically be resolved by restarting the Relais File Transfer Service (RFTS). To do so:

  1. Open the local workstation's Services application.
  2. Find Relais - File Transfer Service.
  3. Right-click on it and select Restart.


If files do not start processing, local security programs may stop the FTP stream. 

  1. Stop the Relais file transfer
  2. Remove [Request Number].pdf  from the Relais <Relais Root>/Download folder   
  3. Restart the Relais file transfer

If files still do not start processing, contact OCLC Support for assistance.

Additional information

About Relais File Transfer Service

Page ID
51604