ILLiad staff have left or retired. How do we update our contact information?
Symptom
- Library staff leave or retire and contact information needs to be updated
Applies to
- ILLiad
Resolution
Places to check for outdated contact information in these places:
- The Policies Directory: https://illpolicies.oclc.org/
- The OCLC Service Configuration site in WorldShare ILL under Borrower Data: https://worldcat.org/config
- In the Customization Manager, search for EmailRouting and update contact information there.
- In the Customization Manager, search for LocalInfo and update contact information there.
Contact OCLC Support if you cannot find the source of outdated contact information.