Featured ILLiad Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
How do I install the latest version of the ILLiad Client?
An ILLiad request keep changing back to Unfilled
How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
What URL should be used to access WebCirc when you are Hosted ILLiad
I'm getting an error when I try to print in ILLiad, why is this?
Printing is not working and I am getting an error message about a table in ILLiad
After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Recently created articles
Is it possible to access my ILLiad Notification Templates outside the Customization Manager?
( created Wed Sep 25, 2024 )
Workform is not appearing when I open the request.
( created Tue Sep 17, 2024 )
ILLiad won't open and gets a Fatal Exception error in the logs
( created Fri Sep 13, 2024 )
OpenURL characters are not decoded properly
( created Wed Sep 11, 2024 )
My Custom Holdings Loan Path is not showing all institution members
( created Tue Aug 20, 2024 )
Why do I get the error "The page isn't redirecting properly" when logging into ILLiad?
( created Fri Jul 05, 2024 )
Can the ILLiad Client print or export the Borrowing Copyright Report?
( created Thu Jun 27, 2024 )
Incoming Request from WorldShare ILL do not have a Document Type.
( created Thu Jun 20, 2024 )
Receiving an error that states "Default holdings not configured" when clicking on the Holdings button in the ILLiad Client ribbon
( created Fri Jun 14, 2024 )
Error connecting after IP change of ILLiad database
( created Fri Mar 22, 2024 )
After DOCLINE updated to 6.2.50, I get a javascript error when importing requests in ILLiad.
( created Mon Mar 18, 2024 )
ReShare requests in ILLiad are getting getting an error in the notes about "the local ID could not be retrieved."
( created Thu Mar 14, 2024 )
Why does my Z39.50 connection to FOLIO not show all information for serials?
( created Mon Mar 11, 2024 )
My UserValidation import to ILLiad says "Permission Denied."
( created Thu Jan 04, 2024 )
Custom SQL Work
( created Tue Jan 02, 2024 )
Recently updated articles
How to adjust timeout for Web Circ
( updated Fri Sep 27, 2024 )
My Custom Holdings Loan Path is not showing all institution members
( updated Wed Sep 25, 2024 )
OpenURL characters are not decoded properly
( updated Wed Sep 25, 2024 )
Is it possible to access my ILLiad Notification Templates outside the Customization Manager?
( updated Wed Sep 25, 2024 )
How do I fix it when I shipped and item in ILLiad, but the Borrowing site says they do not see it as shipped?
( updated Wed Sep 25, 2024 )
An ILLiad request keep changing back to Unfilled
( updated Wed Sep 25, 2024 )
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
( updated Mon Sep 23, 2024 )
How do I set up a Custom Queue?
( updated Mon Sep 23, 2024 )
What happens after scheduling an upgrade for our ILLiad Hosted Server?
( updated Fri Sep 20, 2024 )
ILLiad won't open and gets a Fatal Exception error in the logs
( updated Thu Sep 19, 2024 )
Workform is not appearing when I open the request.
( updated Tue Sep 17, 2024 )
Unable to use OpenURL after switching to SAML in ILLiad
( updated Tue Sep 17, 2024 )
I am getting a runtime error when I go to the ILLiad WebReports or WebCirc sign in page
( updated Mon Sep 16, 2024 )
After upgrading to 9.2 and above, nothing happens when opening the ILLiad client
( updated Tue Sep 10, 2024 )
I am getting an error message about being unable to open file or assembly when I try to open up the ILLiad Database Manager
( updated Tue Sep 10, 2024 )