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"Server communication failed" error when exporting records or adding them to an export list

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Symptom

  • You may be exporting records via TCP/IP. When exporting records, you get an error message saying "Server communication failed"
  • You get a server communication error when adding a record to an export list
  • When I try to add records to an Export List, I get the message, "An error occurred on the server, please try again later or contact support."

Applies to

  • WorldShare Record Manager

Resolution

Field exclusions in your export settings could be the cause.

  1. In Record Manager, go to User Preferences > Exporting - Bibliographic Records > General
  2. Take a screenshot of your settings so you can restore them if needed after troubleshooting.
  3. Take note of all the Exclusions, then delete them, save, and re-add them back and re-save.
  4. Try exporting a record.

If you are still getting a "Server communication failed" message after removing your exclusion, contact OCLC Support with a description of the problem and a screenshot of your current settings under User Preferences > Exporting - Bibliographic Records > General.

Additional information

Record Manager user preferences

Page ID

61862