System responses for troubleshooting

The Access tab (Tools > Options > Access) contains check boxes for selecting or clearing options to collect response times and/or exact requests and responses during interactions with the OCLC system.

• Enable statistics logging option - Allows the client to log response times between your workstation and the OCLC system, if responses reach a certain (variable) length of time. By default, the check box is selected.
• Enable transaction logging option - Allows the client to log exact requests and responses between your workstation and the OCLC system when you interact with the system. By default, the check box is not selected.

Collecting this information can assist OCLC staff to evaluate system performance if needed.

 Note: OCLC recommends keeping the default settings for these two options unless advised otherwise by Connexion support staff for problem solving.

Statistics and/or transactions logged can be found in the folder located at C:\Users\[user name]\AppData\Roaming\OCLC\Connex\HostResponse.log.

To find the folder:

1. On your keyboard, hold down the Windows key and R key at the same time.
2. Search for %appdata%.
3. Click OK.
4. Click OCLC > Connex.
5. Open HostResponse.log.