Featured CONTENTdm Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for CONTENTdm.
Most viewed articles
Process can't access the file because it is being used by another process error
Attempted to read or write protected memory error
Links to deleted content still appear in my collection
Receiving the error "Object reference not set to an instance of an object."
CONTENTdm Video Best Practices
Orientation of thumbnails incorrect
My SSL for CONTENTdm is expiring and I need to renew
What is the new account management portal OCLC LDAP accounts used by CONTENTdm?
Can I move items from one collection to another?
CONTENTdm password reset
Error "Index was outside the bounds of the array"
What file types does CONTENTdm support?
Nickname Tool: How do I edit field nicknames?
How do I get a new CONTENTdm log in username and password?
How do I customize my CONTENTdm URL?
Recently created articles
Why does searching within an object not highlight the search term in the image preview?
( created Tue Oct 15, 2024 )
How can I get a full index history of a collection?
( created Wed Oct 02, 2024 )
I got a message saying my project settings imported successfully, but none of the project settings were applied
( created Wed Sep 25, 2024 )
How do I create a copy of a CONTENTdm collection from a different server
( created Tue Sep 24, 2024 )
The file size displayed in the Upload Manager is larger than the file I am trying to upload to the Project Client
( created Fri Sep 20, 2024 )
Why am I getting zero results when using Find and Replace to update punctuation in CONTENTdm?
( created Wed Sep 11, 2024 )
What should I do if the Generate OCR Transcript option in the Project Client not working as expected?
( created Tue Sep 03, 2024 )
I am unable to access an item after changing item-level permissions.
( created Wed Aug 28, 2024 )
"The maximum number of units available in the license has been reached" error while ingesting items into the CONTENTdm Project Client
( created Thu Aug 22, 2024 )
Missing Collections in the Website Config Tool
( created Tue Aug 13, 2024 )
Updating the Target URL of a URL Object in CONTENTdm
( created Thu Jul 25, 2024 )
Why do I get a "No results found" message when I search my Controlled Vocabulary term?
( created Mon Jul 15, 2024 )
Clicking the "View" button to view an item opens a new application window, and the Project Client crashes after the application cannot find the file
( created Mon Jun 24, 2024 )
When Browsing the contents of a Controlled Vocabulary, characters with diacritics are incorrect
( created Wed May 22, 2024 )
Cannot use inline HTML within Metadata
( created Fri May 10, 2024 )
Recently updated articles
Why does searching within an object not highlight the search term in the image preview?
( updated Tue Oct 15, 2024 )
How do I create a copy of a CONTENTdm collection from a different server
( updated Wed Oct 09, 2024 )
Links to deleted content still appear in my collection
( updated Thu Oct 03, 2024 )
Cannot use inline HTML within Metadata
( updated Thu Oct 03, 2024 )
How can I get a full index history of a collection?
( updated Wed Oct 02, 2024 )
I got a message saying my project settings imported successfully, but none of the project settings were applied
( updated Wed Sep 25, 2024 )
The file size displayed in the Upload Manager is larger than the file I am trying to upload to the Project Client
( updated Fri Sep 20, 2024 )
Index out of bounds error when working with controlled vocabulary
( updated Fri Sep 20, 2024 )
Why am I getting zero results when using Find and Replace to update punctuation in CONTENTdm?
( updated Tue Sep 17, 2024 )
Ingesting files for a compound object and receiving the error "value cannot be null."
( updated Tue Sep 17, 2024 )
Is it possible to get a CONTENTdm collection restored to a prior date?
( updated Thu Sep 12, 2024 )
What should I do if the Generate OCR Transcript option in the Project Client not working as expected?
( updated Tue Sep 03, 2024 )
How do I update monthly storage report recipients
( updated Tue Sep 03, 2024 )
I am unable to access an item after changing item-level permissions.
( updated Wed Aug 28, 2024 )
"The maximum number of units available in the license has been reached" error while ingesting items into the CONTENTdm Project Client
( updated Thu Aug 22, 2024 )