When I try to check out a held item, I see the error: "The hold policy does not allow this item to be checked out"
Symptom
- An item is held to fulfill a hold, and when you try to check it out to that patron, you see the error: "The hold policy does not allow this item to be checked out."
Applies to
- WorldShare Circulation
Resolution
This error can occur if the Fulfillment Method for the pickup location in Service Configuration > WMS Circulation > Admin/General > Branch Locations is set to In-house only. If set to In-house only, the item won't be checked out.