Featured WorldShare Circulation Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
How can I configure my SIP2 device/service to work with WMS?
Why is my POS Printer not printing automatically?
Can we restore an item that was accidentally withdrawn?
How do I add a branch location to our WMS?
How do I locate/access our Circulation Item Inventory Report?
Why do deleted items still display with a status of Withdrawn, when they should be purged?
Can a shelving location be changed in bulk to a different shelving location?
Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
What does the On Hold Expired status mean?
How can I change the date format in WorldShare Circulation?
What should I do when I get the message "Limit reached" in Digby?
I am unfamiliar with a barcode being 'deprecated', what does that mean?
How do fixed due dates affect our loan policies?
How do I remove a branch location from our WMS?
How do I add a new patron type?
Recently created articles
Can I enable the Expiration Date field in a patron record to fill automatically when creating a new patron record in WorldShare?
( created Fri May 30, 2025 )
Why does an Item Status show an Acquisitions tag that says "Loaned to (library name)"?
( created Wed May 21, 2025 )
If I delete an item in Circulation, does this automatically remove LHR and WorldCat holdings from the corresponding WorldCat record?
( created Wed May 07, 2025 )
Why won't the Create Bill window load?
( created Fri Apr 04, 2025 )
How to manually remove a suspension from a patron's account
( created Wed Mar 26, 2025 )
How can I tell which loan policy was applied to a checkout in WMS Circulation?
( created Tue Mar 18, 2025 )
Why aren't Circulation overdue notifications going out?
( created Fri Mar 07, 2025 )
Prompted to create a temporary item when searching a barcode
( created Fri Mar 07, 2025 )
How do I delete a patron type?
( created Mon Feb 10, 2025 )
Why is the main library missing from the offline circulation client?
( created Fri Jan 24, 2025 )
Authentication error when trying to upload offline circulation transactions
( created Mon Nov 25, 2024 )
Patron custom data is provided in our patron loads but is not displaying in WorldShare
( created Fri Nov 15, 2024 )
Do recalls take priority over other holds in the hold queue?
( created Wed Oct 23, 2024 )
We are getting a 'The patron is not verified' Override acknowledgment request.
( created Thu Sep 26, 2024 )
Why is my RFID pad only reading one item at a time?
( created Wed Sep 11, 2024 )
Recently updated articles
Why was a patron not removed after submitting a bulk delete file?
( updated Tue Jul 01, 2025 )
How can I configure my SIP2 device/service to work with WMS?
( updated Mon Jun 23, 2025 )
Is there a way to automatically batch release deprecated user barcodes?
( updated Wed Jun 11, 2025 )
How do I remove a branch location from our WMS?
( updated Fri Jun 06, 2025 )
Why do deleted items still display with a status of Withdrawn, when they should be purged?
( updated Wed Jun 04, 2025 )
Can I enable the Expiration Date field in a patron record to fill automatically when creating a new patron record in WorldShare?
( updated Fri May 30, 2025 )
I can check in an item, but I get an unknown barcode error when searching for barcode in Circulation.
( updated Tue May 27, 2025 )
Why does an Item Status show an Acquisitions tag that says "Loaned to (library name)"?
( updated Wed May 21, 2025 )
When selecting a pick up option I get a ‘not available due to policy’ message. What policy should I check?
( updated Thu May 15, 2025 )
When placing a hold on a record, I see an error that says "No pick up locations available", "Not Available due to Policy", or "Circulation policy does not allow hold requests on this item".
( updated Thu May 15, 2025 )
If I delete an item in Circulation, does this automatically remove LHR and WorldCat holdings from the corresponding WorldCat record?
( updated Wed May 07, 2025 )
What is the best way to remove a barcode for preserving Circulation statistics?
( updated Tue Apr 08, 2025 )
How can I get a list of all current Circulation patron accounts?
( updated Tue Apr 08, 2025 )
Why won't the Create Bill window load?
( updated Fri Apr 04, 2025 )
Why are some buttons greyed out when editing an item in Circulation?
( updated Wed Apr 02, 2025 )