Featured WorldShare Circulation Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
- How can I configure my SIP2 device/service to work with WMS?
- Why is my POS Printer not printing automatically?
- Can we restore an item that was accidentally withdrawn?
- How do I add a branch location to our WMS?
- Why do deleted items still display with a status of Withdrawn, when they should be purged?
- Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
- What does the On Hold Expired status mean?
- How do I remove a branch location from our WMS?
- How can I change the date format in WorldShare Circulation?
- What should I do when I get the message "Limit reached" in Digby?
- How can I find out about planned maintenance outages?
- Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
- Why is an item not automatically renewed?
- Why are items falling due on days when the libraries are closed?
- I need a list of the temporary item records for my institution
Recently created articles
- Could barcode characters be causing my item to be unfindable? ( created Tue Jul 28, 2026 )
- Why is the item status not displayed in the Copies view? ( created Mon Jul 27, 2026 )
- How to manually force a re-index of an LHR (Local Holdings Record) after making updates. ( created Thu Jul 02, 2026 )
- When I attempt to sign in to Digby, I get the error, "something went wrong :( Tap here to continue undefined 404" ( created Tue Jun 02, 2026 )
- How can items in WMS be made loanable for specific patron types while remaining hidden from WorldCat Discovery? ( created Thu May 28, 2026 )
- Why is the shelving location of my item outlined in red? ( created Wed May 13, 2026 )
- What happens if I disable a previously-enabled NGN notification type? ( created Thu Apr 23, 2026 )
- Circulation Inventory Report Changes to Item Not Showing Up ( created Tue Apr 21, 2026 )
- When I try to check out a held item, I see the error: "The hold policy does not allow this item to be checked out" ( created Thu Apr 02, 2026 )
- Why are items missing from my Shelf Read list in Digby? ( created Fri Mar 27, 2026 )
- How to turn off patron-initiated renewals in WMS Circulation ( created Mon Feb 09, 2026 )
- When attempting to check in an item, we get this error message: "You must identify your current location. Please select a branch from the user options menu." ( created Mon Jan 12, 2026 )
- Can automatic renewals automatically apply the next fixed due date to a checked out item? ( created Mon Jan 05, 2026 )
- Can a shelving location simply be renamed? ( created Mon Dec 29, 2025 )
- Should Group-Aware Libraries Enable Next Gen Notifications Without Coordination? ( created Wed Dec 10, 2025 )
Recently updated articles
- Can a shelving location simply be renamed? ( updated Wed Jul 29, 2026 )
- Could barcode characters be causing my item to be unfindable? ( updated Tue Jul 28, 2026 )
- Why do multiple items show when I search for a barcode? ( updated Tue Jul 28, 2026 )
- Why does more than one item come up when I search for a barcode? ( updated Tue Jul 28, 2026 )
- I can check in an item, but I get an unknown barcode error when searching for barcode in Circulation. ( updated Tue Jul 28, 2026 )
- Why am I receiving an "Unknown Barcode" error when searching for an existing or newly added barcoded item? ( updated Tue Jul 28, 2026 )
- Prompted to create a temporary item when searching a barcode ( updated Tue Jul 28, 2026 )
- Can WorldShare modify or correct outputs from a scanner or card reader? ( updated Tue Jul 28, 2026 )
- Why is the item status not displayed in the Copies view? ( updated Mon Jul 27, 2026 )
- What is OCLC's data backup schedule for WMS? ( updated Fri Jul 24, 2026 )
- We are getting a 'The patron is not verified' Override acknowledgment request ( updated Thu Jul 23, 2026 )
- Item cannot be removed from the Clear Hold Shelf list ( updated Fri Jul 03, 2026 )
- Why am I getting error message "No matching Loan Policy"? ( updated Thu Jul 02, 2026 )
- How to manually force a re-index of an LHR (Local Holdings Record) after making updates. ( updated Thu Jul 02, 2026 )
- Why is an item not automatically renewed? ( updated Thu Jul 02, 2026 )