When I log into Service Configuration the page doesn't load or a tab is missing
Symptom
- A section of the Service Configuration won't load for you after you click on it, and a blank page appears instead.
- The WMS Circulation tab does not appear for you when you log in to Service Configuration via WorldShare.
Applies to
- Service Configuration
- WMS Circulation
Resolution
Make sure you are logged into WorldShare with a username that has the Circulation Admin role assigned. Check with your local WorldShare Admin user to verify your account has been assigned the correct roles. Please try the following browser troubleshooting steps as well:
- Clear your browser's cache and cookies for all time
- Open the site in an incognito/private browser window
- Open the site in a browser you don't typically use
If problems persist, contact OCLC Support with your OCLC Library symbol and the username you are logging in with.