Featured Librarians' Toolbox Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles that apply across multiple OCLC products and services.
Most viewed articles
How can I get past Invalid Login errors when logging into WebJunction?
Why am I receiving an "Invalid Authenticity Token" error when logging into the Zendesk User Portal?
Why did OCLC discontinue OCLC Classify?
What encoding format should I use, ISO8859 1 or UTF-8?
How do I request a new authorization or update an existing authorization?
I am getting the error: "FATAL ERROR: Remote side unexpectedly closed network connection".
How much does it cost to participate in the WorldCat registry?
How do I find my library's WorldCat Registry ID?
I am getting an error that says Open for write: permission denied and file transfer failed
How do I view my usage statistics for OCLC databases like WorldCat and ILL?
I see only a blank screen when I login to WorldShare.
Is there a way to test patron loads?
WebJunction login issues with new account
How do I request a VPAT for an OCLC product?
How many records are in WorldCat and other OCLC statistics
Recently created articles
How to see the number of original WorldCat records a user has contributed via Connexion
( created Mon Sep 14, 2026 )
Resolving VIAF URI's
( created Thu Sep 10, 2026 )
How can I delete a Community Center Discussion post that I posted?
( created Wed Aug 26, 2026 )
How do I update the WorldCat Registry profile without a WorldShare account?
( created Tue Aug 25, 2026 )
Why is my automated SFTP transfer to OCLC suddenly failing?
( created Wed Aug 19, 2026 )
My institution is updating its website/email address domain. What do I need to change in OCLC systems?
( created Thu Jul 30, 2026 )
WebJunction course says "This course is currently unavailable to students."
( created Fri Jul 24, 2026 )
How can I request OCLC merchandise or swag to distribute to the staff, faculty, or students at my university?
( created Thu Jul 09, 2026 )
How do I access our consortium's COUNTER 5.1 data on LibLynx?
( created Tue May 05, 2026 )
Do I need to ask for permission to reuse or reference content from WebJunction?
( created Wed Apr 22, 2026 )
As a library manager, how do I assign WebJunction courses to my direct reports? Is there a way to track my employee's progress in WebJunction?
( created Tue Apr 07, 2026 )
Troubleshooting PaySafe payment failures in WorldShare Management Services (WMS)
( created Mon Apr 06, 2026 )
Emails from the OCLC Community Center aren't being delivered to my inbox
( created Mon Mar 30, 2026 )
Can I create a report that shows all of the libraries that hold a specific item?
( created Mon Mar 09, 2026 )
Can OCLC contribute VIAF information by request?
( created Thu Feb 19, 2026 )
Recently updated articles
How do I create a .har file to supply diagnostic information to OCLC Support?
( updated Mon Sep 14, 2026 )
How to see the number of original WorldCat records a user has contributed via Connexion
( updated Mon Sep 14, 2026 )
Do I need to add to the Authorized Users section in Service Configuration?
( updated Fri Sep 11, 2026 )
How to unenroll from a WebJunction course
( updated Thu Sep 10, 2026 )
Resolving VIAF URI's
( updated Thu Sep 10, 2026 )
When I log into Service Configuration the page doesn't load or a tab is missing
( updated Tue Sep 08, 2026 )
How can I get my SFTP credentials?
( updated Fri Aug 28, 2026 )
How can I delete a Community Center Discussion post that I posted?
( updated Wed Aug 26, 2026 )
How do I update the WorldCat Registry profile without a WorldShare account?
( updated Tue Aug 25, 2026 )
Is it possible to store multiple barcodes in a patron record?
( updated Mon Aug 24, 2026 )
Why did OCLC discontinue OCLC Classify?
( updated Wed Aug 19, 2026 )
Why is my automated SFTP transfer to OCLC suddenly failing?
( updated Wed Aug 19, 2026 )
IP FAQ: Formatting IP Addresses in the OCLC Service Configuration
( updated Fri Aug 07, 2026 )
Password doesn't allow access to WebJunction
( updated Fri Jul 31, 2026 )
My institution is updating its website/email address domain. What do I need to change in OCLC systems?
( updated Thu Jul 30, 2026 )