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You are not authorized to view this content error comes up when a user attempts to place an ILL request

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Symptom

  • A WorldCat Discovery user clicks on the "Request item through Interlibrary Loan" tab in a record, but the patron is redirected to a screen stating "You are not authorized to view this content." 

Applies to

  • WorldCat Discovery

Resolution

This issue stems from the presence of two resource-sharing buttons enabled in Service Configuration > WorldCat Discovery and WorldCat Local > Place Hold/Request Buttons > Resource Sharing (Any level). Removing the second request button should resolve the issue. 

If this does not resolve the issue, please contact OCLC Support with your name, library name/symbol, where/when the error appears, and any troubleshooting steps you've already taken.

Additional information

There is more on the Resource Sharing (Any level) settings. 

Page ID

54789