Skip to main content
OCLC Support

WorldCat Discovery has returned the error message "An error occurred on the MetaAuthentication System"

  1. Last updated
  2. Save as PDF

Symptom

  • WorldCat Discovery has returned the error message "An error occurred on the MetaAuthentication System. Details: No Single Sign-On request could be found."

Applies to

  • WorldCat Discovery
  • WorldShare Management Services (WMS)

Resolution

This issue is commonly related to a previously cached Single Sign-On (SSO) session. Here are the steps to resolve it:

  1. Restart the Browser or Machine. Often, simply restarting the user's browser or machine can resolve the issue.

  2. Check the Link. Ensure the user is using the correct link and not a bookmarked or corrupt link with extra parameters.

  3. Disable Browser Extensions. If the problem persists, try disabling browser extensions or test with a different browser.

Conditions for "No Single Sign-On Request Could Be Found" Error:

  • Proxied Authentication: When the authentication begins proxied but the Identity Provider (IdP) breaks the proxying.

  • Missing Session Cookies: When the session cookies at metaauth are missing.

  • Unsupported IDP Initiated Authentication: When the IdP is attempting IDP initiated authentication, which we do not support

Page ID

37839