About alerts and notifications

Alerts

Scheduled alerts can be created in the Staff Dashboard and used to notify patrons about library-related topics such as emergency closures, updates on hours, book sales, events, etc. To send a scheduled alert to users, you will first need to create an alert type in the Dashboard to categorize it. Then, you can create and send individual alerts of that type. 

Alerts will only be seen once by the patron. Once an alert has been viewed, the patron will not be prompted again.

To trigger an alert to appear on a device:

• Android devices - Alerts will be run only on the launch of the mobile app.
• iOS devices - Alerts will run on the launch of the mobile app and if the patron returns to the home screen. For example, if a user launches the app prior to an alert being sent, they will receive the alert if they go back to the home screen or re-launch the app.

Account notifications 

Account notifications are automatically generated and relate specifically to user account information including overdue items, hold pickups, and fines/fees. Account notifications are delivered as push notifications, directly to a user's notification center on their device, ensuring that they will be received even if a user does not have their CapiraMobile app open or running in the background.

Notes about account notifications:

• Account notifications are sent every 12 hours
• Clicking on a notification automatically opens the user's CapiraMobile app on their device
• Users must opt-in to receive push notifications for the CapiraMobile app on their device. To opt-in to notifications, users will need to go to their device settings and enable notifications for their CapiraMobile app
• To receive account notifications, users must have the latest version of your CapiraMobile app installed and be logged in